Support waiting times for metal users

Curious how long you usually had to wait, given how understaffed it currently is

My card got frozen because of a smaller issue, but I can’t unfreeze it without customer support handling my case

Just trying to get a rough idea how long I might be without my curve card

Hey there,

Unfortunately we can’t check your account on the forum as we’re Curve users just like you!

It’s best to get in touch with the support team through your app or through Twitter DM (@AskCurve) so they can take a look!

Alternatively, you can use the form on the support website to redirect your query to the correct team:

Please do let us know how you’re getting on! :slight_smile:

2-21 days. Typically in the 10-12 day range for a reply. Expect to be without your card for around 2 weeks.

1 Like

That’s what I wanted to know, thanks! I’ll swap out the card for the time being then…
Will report back when they reply

(Crossing my fingers the reply won’t be another question that’s again taking another 10 days to get a reply on)

8 days later - start to slowly forget how nice the metal card feels. hands are getting used to cheap plastic. wallet is more stuffed. still waiting. I miss my card