Curve’s level of support for fraud is unacceptable.
I don’t know how this has happened by someone has managed to spend over 2000 pounds through my curve card while it was still in my possession. The one bright note was that I was able to lock the card after the first few transactions appeared on my phone.
The response I got from Curve was simply to wait until Monday for the fraud team to get back to me. It’s Thursday afternoon and I’m travelling abroad.
Absolutely no other help has been given and all support apart from a lost and stolen emergency line that can only block your card for you, is now offline.
What exactly am I supposed to do in this situation, sit tight and wait to discuss the fate of 2000 pounds in 72 hours?