I’ve been a Curve card early adopter and invested my time to check if the product will develop into something convenient. I had a lot of issues and submitted a lot of bug reports that I believe helped Curve to grow.
But what happened recently makes me feel uncomfortable and I can’t rely on Curve anymore.
A while ago I’ve got a message that my card is blocked. They claim that as I used it for only one type of transaction (I used the Curve card for rent a car mainly) and I need to pass through another verification process and explain why I use the Curve card for rent a car only, not for general transactions (I tend to use my Amex card)
It has been several weeks since my card was blocked, I provided all the necessary information, and now my account is in limbo. I need to cancel a recent transaction, but since my card is blocked, I am not sure if I will get my money back to my original card.
I’m chasing customer support for several weeks with no success.