Timeouts with Curve

Hi, using my monzo card via curve.

At work, we have card readers on our vending machines. When I use the contactless, my phone beeps from monzo and curve within about 3 seconds from tapping my card, however it seams the response to the vending machine is around 10 seconds. More often, it times-out even though the payment was taken. The response from monzo on its own is about 3 seconds.

This seams to be getting worse …

Hey @Jonny5,

It seems as though the transaction is timing out due to the vending machine’s transaction processing time. This could happen because the internet connection dropped or if the card was removed from the machine too early.

If you would like your transactions to be looked into please contact the support team at support@curveapp and they’ll be happy to help!