I’ve been trying to downgrade my account for over 3 weeks now. Curve tried to charge me 3 times in the process. Email support stopped being responsive.
Can someone please take a look at my ticket and help me out? You can find my Curve account by looking at the email address associated with this community account.
July 27 – I asked support to downgrade my account from Black to Blue inside the app.
July 27 - Curve tried to charge me for the subscription
July 30 – Email support asks for my year of birth and address to verify my identity
July 31 – I provide the information to the support agent.
August 12 – I send a reminder to Curve. No response.
August 12 – Curve tries to charge me again
August 17 – Curve tries to charge me again
August 21 – I get an email from Curve’s “half-robot, half-human” with irrelevant instructions on how to unblock my card (???).