Trying to downgrade subscription, but support not answering

Hi I wanna downgrade my account but no one answering my ticket or chat nothing help

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Sent number of chat messages emailed to nothing if nothing is done will take further as the support is not there thanks

Plus I am on black account proirty support says yeah right

Hi Craig, welcome to the Curve Community. :wave:

I’m afraid that since this is a (mostly) user powered community we don’t have access to your account.

Your best bet would be to contact Curve via Twitter @AskCurve and hopefully that might speed things up.

Thanks.

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Done that nothing

Let me see what can be done @Curve_Joel hopefully the community manager tagged above will be able to help you.

Thank you just run out off options now

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That’s no problem you’ve come to the right place. It will all be fine in the end, believe me.

Ok thank you

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All sorted now thanks

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Yay! That’s absolutely wonderful. :grin:

Glad to hear the team followed up with you!

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can anyone work the same magic here? My ticket is now 1 week old, and I’ve been charged the subscription fee which i assume will be refunded.

Should this not be automated by now??

They ain’t replying to me :sweat: