UK BIN Curve card declined Google Pay

Is there any explanation from Curve, why UK BIN cards can’t be added to Google Pay? Everythime trying to add the card, it’s declined with a notification “try another underlying card”

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I believe both the BIN of the card and your country of residence/address for the card need to be in the UK otherwise google pay will reject it. E.g a Spanish Resident with a UK BIN metal card can’t use google pay but a UK resident with the exact same BIN can.

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This used to be the case for a while, but, as far as I know, isn’t the case anymore. Dutch resident here with a UK BIN that has its Curve Red Investor card added to Google Pay (for contactless payments).

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If you have UK BIN on your card, it works with Google Pay.
I haven’t got any information from support, why this is happening? @Hannah

I live in Belgium, metal card with UK BIN. No problem with google pay, contactless works fine.

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Still unable to add UK BIN Curve card to Google Pay contactless. When will you fix it? @Curve_Marie @Hannah

Adding UK BIN Curve card to Google Pay contactless still doesn’t work, the contactless verification stops to Curve sending notification “0$ Declined by Matercard St. Lousiana”.

Is someone else having this problem?

@RA1 I’ve noticed this error when my Curve card was locked in the Curve app. You might want to check that.

@w.joseph No, that’s not the problem, I’m using my card daily.

Support told that its a “bug” in my account, but after asking multiple times, don’t get an answer and don’t know what is causing it. But I can’t be the only having this “bug”(?)

This is irritating, and no information about a fix.

Hey @RA1 we’re unable to provide any further information on this as our team are still investigating it. Our support team team will follow up directly to your email address once they have an update for you.

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I’ve been waiting for such an email for over two months, but to no avail.

Is this someone in the Curve team investigating this problem for real? It has taken months now, and the only message from is is “we are investigating this”. @Hannah @curve_marie

Based on my experience you have to erase your phone so a new device ID is created as the device resets itself. Google pay knows your device ID and needs a new device ID for it to work.

Curve says It’s a bug in some Curve accounts.

Yes, sorry, you are right. I advise you to erase your phone and get a new device ID not because of Google pay but Curve having a bug related to Google pay. However, based on my experience with Curve on Google pay it this method has worked for me.

It’s not just Google Pay; the bug affecting a subset of users also affects Apple Pay users (I’m one of them)

Its been almost a month since I last talked with the support team, they were telling me they are working hard on this bug, yet nothing has been done since then.

Same problem. Can’t add the curve card to google pay anymore. Also the Add to Google Pay button has vanished from the Curve app.

When will this be fixed! It’s almost been half a year!

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