UK - Upgrade to metal over 3 weeks ago and still on curve standard. Support not responding. Should I start a charge back?

I’ve being using curve for over a year and decided to upgrade my card to metal. I paid for an annual subscription (£150) on the 2nd October and activated my card when it arrived.

However, it still shows that I’m on the standard plan and I can’t gbit or select my discount 1% retailers.

I’ve contact support in the app, via email, IG and twitter but haven’t had a response. I’m beyond frustrated as I need to move a large payment from one card to another and can’t.

The card shows as black metal in the app and I can add it to apple pay and use it but I can’t gbit etc.

Hi and welcome to the Curve Community. :wave:

Unfortunately we don’t have access to your account as this is s a user powered community, so you’ll have to wait for the customer service team to get back to you. I am mindful that the above is taking longer then normal.

I apologise for any inconvenience that may cause.



Don’t lie to the guy, support being this slow is normal. It shouldn’t be, but it is.


It’s still broken but support have refunded me my £150 whilst they look into the problem.

I was able to use unlimited go back in times on the 1st of this month but it recent to the free limit of 3 the following day.