Unable to process a refund

A I received a refund from eBay. It’s been nearly two weeks now and still no signs of money on my account. I messaged an adviser and was told my refund is unable to be processed. Have I lost my money?

Hey @B6A, welcome to the community!

Please take a look at this thread for updates regarding refunds: Wirecard: Updates

Curve has made some changes recently regarding how refunds are processed. If the merchant initiated the refund before the 27th of June, the funds cannot be refunded just yet - but they’re sitting safely with Wirecard (Read this for updates on why theres been issues recently: Wirecard: Updates

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