Hi. I signed up with curve, added my underlying cards, received my physical card, made purchases with the card, switched underlying payment cards, used Apple Pay. Fantastic! No problem!
I referred my partner and he has had nothing but trouble. He added his underlying card and opted to just have a digital card therefore he didn’t order a physical card. All looked well, card was added to his iPhone wallet without issue. But when he tried to use Apple Pay in the shop, it won’t work ‘transaction declined’. He added a second different underlying card, again ‘transaction declined’. He has even now tried to use it to buy online instead of in a shop - ‘transaction declined’!! So far he hasn’t been able to purchase a single thing using curve. It’s like his curve account has never been activated. Every time though the contactless payments appear on his account and then disappears a day later.
Every time we contact for help we get a different response
The transaction timed out - they keep saying this! But every transaction?? If so why isn’t mine timing out ever?
Add a underlying EEA card - again, what is this excuse? If they looked at the account they would see there’s two there already loaded, issued from the same two bank institutions that I’ve added without problem.
Send passport picture and selfie - this is the latest reply - ok, we have done that now. But why isn’t there something to tell him that is what is needed, instead of all of these transactions we’ve been doing and spending this time asking for help. Even in the email in which they are saying provide I.D they are still on the next line saying all the other transactions are from time out error. Is it one or the other?
It just doesn’t make sense and impossible to get any sense from the help via email/twitter. I’m so frustrated that I’ve had no problems whatsoever but my partner who I introduced to curve has followed exact same things I did and having nothing but problems.
The support so far is leaving much to be desired. Does anyone have any clue why his card is just completely not working and never has? Waiting to see if this I.D being sent in resolves it.