Over the last couple of years, I find that the number of UK ATMs where I can actually withdraw cash using my curve metal card is becoming increasingly limited.
Not sure on the reason for this, doesn’t matter which underlying card is selected either?
List is but not limited to:
ASDA atm (barclays operated?)
Barclays
Post office
Natwest
find it strange that this issue isn’t resolved, but only getting worse. My card was replaced a few months back and the issue persists
The Asda machines just say something along the lines of ‘This card is not valid’ and the post office ones just spit it out after the PIN entry stage after saying ‘The transaction has been cancelled’.
Just looking through my notes now, I am also unable to use the card at Virgin operated ATMs, and Halifax bank.
HSBC and Sainsbury’s do work so I know that the card is still functional / valid for ATM usage in general.
When I raised this with Curve’s support chat in April they were only asking (in a generic bullet point style not specific to my issue) about dates & times of declines and locations. The thing is, the process is never able to get to the decline stage since it is either spat back out or cancelled before I can get to any stage where there’s a record of a transaction.
There was no follow up hence trying here on the forum to see if anyone with technical skill can establish what the fault is.