I have recently spent my holidays in Budapest, Hungary. As there are some places where they only accept cash, I wanted to get an amount for the holidays. I have checked right before the transaction (on Google, xe.com) and 83000 Hungarian forint was 198.8 £. So I tried this amount and to my surprise, in the Curve app I’ve got the message "ATM withdrawals exceeded’ and consequently they charged me a fee of 2£.
There was no other explanation. So I have written a message to Curve support asking for an explanation.
After 4 days, I have received a short message from someone who recommended as Emil, saying that “at the moment of the transaction, that amount of Hungarian forint was equal to 200.01 GBP”
I have immediately replied back asking for proof of that. Not to mention that charging a fee of 2£ for an unclear exceeding of 0.01£ I find pretty unfair. I sent this message on the 24th of July but since then I do not have any reply.
Now my question for the community here is:
Is there an official website, or somewhere within the Curve app where I should have checked it?
I have checked online the exchange rates and as I said a round number of 83000 Hungarian forints was 198.8 £. My intention was not to get 199.9 or exactly 200.00, but as that number of forints was a pretty round number I considered it fine. In all the sources that I have checked right before and right after the transaction, the amount I got was not exceeding 200£. And the ATM (an OTP bank) did not charge me any fee.