HI, can anyone from Curve shed any light or make any sense of this email i have just received today:
Firstly, i don’t do any transactions with NSI through curve, only through my current account as far as i am aware. Also, i haven’t done a transaction for over a month and it was for £25 to my sons account and before that it was over a year ago before i started using curve. So is someone looking at my old transactions? Or is someone else using my account, if this is the case, i will be more than happy to close curve until this issue is resolved… I.E security breach?
As you may be aware, we have an obligation to monitor transactions through Curve accounts. We have noticed certain transactions taking place on your account that might prevent us from continuing to provide our services to you.
Specifically, we have observed a number of transactions at NS&I that indicate that cash recycling may be occuring, (e.g. revolving borrowed or own funds between financial institutions for financial gain). We value your custom and want to keep your account open and active, however, we must remind you that such activity is against our Terms of Service, our Fair Use Policy, NS&I’s terms and conditions and potentially also your card issuer’s terms and conditions.
If we continue to observe this kind of account activity, Curve will unfortunately have to suspend your account until we have been able to confirm that the activity is not cash-recycling and has a legitimate purpose.
We look forward to your continued use of Curve.