Can I get some help from anyone in charge at Curve.
I have messaged Curve on 28th July and upgraded to Curve Metal - this was done efficiently and I was glad I received my card on 30th July. Upon trying to activate my new shiny Metal card, the app does not allow me to.
The app still thinks I have got the Blue card. I raised a ticket with Curve and then got a reply asking for screenshot. After they have validated this I was told by Curve there is a bug in the app, and the ‘workaround’ is to delete all my underlying cards and register a new account.
When I tried to follow this, Curve app does not allow me to delete all my registered cards - one card is used for the Metal Subscription and I was not allowed to delete it. I have then replied Curve customer service on 31st July with screenshots, followed up a number of times (4th Aug and 10th Aug), and no one replied me.
Also I had to send a complaint 2 weeks ago on 17th Aug, again no responses from anywhere, not even an acknowledgement (should receive acknowledgement in 3 days as per Curve’s compliant process).
As a result, now I have subscribed to Metal, paid for it, and unable to use it - in addition zero response from Curve.
Can anyone from Curve help?