Why so long to verify account

My brother and I were trying out Curve cash and it ended up triggering our cards to be blocked while they did extra checks. This was on 23rd of August. I immediately completed all the checks they wanted (Onfido, credit card statements). However despite chasing every few days I have literally heard nothing since then. My card is still blocked and given that I rely (relied) almost 100% on curve, it’s been an absolute pain with all my subscriptions and other payments failing. Any ideas on how I get Curve support to respond to my chasers?

Hey @jbrown90, welcome to the community!

Unfortunately we can’t check this on the forum as we don’t have access to your account here. It’s best to get in touch with our support team through your app or through Twitter DM (@AskCurve) so they can take a look!

Thanks. The reason for trying the community is that I have had no updates from the support team through the app. Just silence to any of request for an update. it is weird as they are usually very responsive