I’ve been using Curve for about 17 months now, and all of a sudden, without warning, my Curve card stopped working.
The Curve App did not tell me anything was wrong, and of course they won’t let you speak on the phone to an actual person under ANY circumstances!
Eventually, I found an email that was sent that morning claiming to be from Curve, stating “your Curve account has been automatically blocked as we don’t currently have any identity verification in place for you”.
It requires me to follow a link in the email to enter ID and a selfie. BUT it won’t let me! It says “4Mb limit exceeded”. And Curve won’t speak to me until I’ve given them the ID!!
SO I’m totally Stymied! It won’t let me provide my ID via this link, AND they won’t discuss it with me until I do!
Way to Go Curve!
In the meantime, they have even failed to explained why there was ZERO warning that they had mysteriously lost my ID verification, and my card was going to be blocked. (Good thing I had other cards with me and wasn’t relying on “One Card to rule them all”!!!)
ALSO there’s ZERO indication in the Curve App, that this is the case either, or that my card has been blocked!
Further more Curve are taking DAYS to respond to me, they responded today, Tuesday to a message I sent last Thursday!
How do I know that this isn’t some elaborate ID theft exercise by a crook?
In addition Curve has been confusing my email and identity with that of a friend, and I strongly suspect it’s their own bungling that created this mess in the first place!
Sent by my friend JOHN from his verified Curve email, April 11th
Thanks for your email - this is John, not Geoff.
We have sent the links to you more than once, but something doesn’t seem to b working?
Is there a chance that you could look into this?
Curve’s reply, to JOHN’S email account, after he told them it is him, not me:
I’ve checked Geoff’s account and it seems John hasn’t applied the referral code yet.
So I could manually apply the referral code on John’s account, John must get in touch with us using hs verified email with Geoff’s referral code".
Please let me know how you get on.
The level of shoddiness and incompetence here on Curve’s seems staggering!